Shipping & Handling
How orders are processed, packaged, and delivered. Replace the bracketed details with your real policy before launch.
Processing
Orders are typically reviewed and prepared within [1–2] business days of successful payment and researcher certification. Orders placed on weekends or holidays are processed the following business day.
Packaging
Lyophilized research materials are stable at ambient temperature for standard transit windows and are packaged to preserve integrity. Where a material requires temperature control, it ships with appropriate insulation and cold packs.
Domestic Shipping
Materials ship via [carrier] with tracking provided by email once the order leaves our facility. Estimated transit is [2–5] business days depending on destination.
Order Tracking
A tracking number is issued automatically when your order ships. If you have not received tracking within [3] business days, contact our research support team.
Storage On Arrival
Upon receipt, store materials according to the guidance on the accompanying documentation — generally protected from light and moisture, with lyophilized materials kept frozen for long-term storage.