Refund & Return Policy
Progressive Bioscience LLC supplies research materials whose integrity depends on controlled handling and storage. Once material leaves our facility we can no longer verify the conditions it has been kept under, so opened, used, or temperature-sensitive items cannot be returned. The policy below sets out the cases in which we will replace or refund an order.
Contact Us First
If anything is wrong with your order, contact us before taking any other action. Nearly every issue is resolved faster directly than through a payment dispute, and we would rather fix it ourselves. Reach us at contact@progressivebioscience.com or 877-737-8430.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the shipping carton, the packing material, and the affected vials or labels. We will verify the issue and arrange a replacement or a full refund, at your election. Claims made after 7 days cannot be verified against transit conditions and will not be accepted.
Order Cancellation
Orders may be cancelled for a full refund at any time before they ship. Once a tracking number has been issued, the order is in transit and the cancellation window has closed. To cancel, email contact@progressivebioscience.com with your order number.
Non-Returnable Items
For safety, integrity, and regulatory reasons, the following cannot be returned under any circumstances: any vial whose seal has been broken or whose stopper has been punctured; temperature-sensitive materials that have left our facility; custom, special-order, or clearance items; materials that have been reconstituted, aliquoted, or otherwise altered; and bacteriostatic water and other consumable supplies once delivered.
We do not accept returns based on a change of intended use, a change of research direction, or a decision not to proceed with planned work.
Refused and Undeliverable Shipments
Shipments refused at delivery, or returned to us as undeliverable because of an address supplied incorrectly at checkout, are refunded less the original shipping cost and a 15% restocking fee, and only where the returned material arrives with seals intact. Material that arrives back to us compromised cannot be refunded.
Lost Shipments
If tracking shows no movement for 7 consecutive business days, or shows delivery to an address you did not provide, contact us and we will open a carrier investigation. Carrier investigations typically take 5 to 10 business days to conclude. Where the carrier confirms loss, we will reship or refund in full, at your election.
Refund Processing
Approved refunds are issued to the original payment method within 10 business days of approval. Depending on your bank or card issuer, funds may take an additional billing cycle to appear on your statement. Original shipping charges are non-refundable except where the error was ours.
Research-Use-Only Materials
All materials supplied by Progressive Bioscience LLC are sold strictly for in-vitro laboratory and analytical research. They are not drugs, foods, supplements, or medical devices, and are not intended for human or veterinary use. No refund or replacement will be issued in connection with any use outside the research context stated at the time of purchase, and such use voids this policy in its entirety.
Payment Disputes
We resolve verified problems promptly and in good faith. Filing a chargeback without first contacting us prevents us from correcting the issue and may result in the closure of your account and refusal of future orders. If you are not satisfied with how a claim has been handled, write to david@progressivebioscience.com and it will be reviewed directly.
