Shipping & Handling
How orders are processed, packaged, and delivered.
Shipping Rates
Flat rate: $8.95 on domestic orders under $125 (USPS Ground Advantage with tracking).
Free U.S. shipping on orders of $125 or more. Applied automatically at checkout.
Processing
Orders paid by ACH or wire begin processing after funds are received and cleared. Once payment clears, orders ship within 1–2 business days. Orders placed on weekends or holidays are processed the following business day.
Packaging
Lyophilized research materials are stable at ambient temperature for standard transit windows and are packaged to preserve integrity. Where a material requires temperature control, it ships with appropriate insulation and cold packs at no additional charge.
Domestic Shipping
Materials ship via USPS Ground Advantage with tracking provided by email once the order leaves our facility. Estimated transit is 2–5 business days depending on destination.
We currently ship within the United States only. We do not ship internationally at this time.
Order Tracking
A tracking number is issued automatically when your order ships. If you have not received tracking within 3 business days of payment clearing, contact our research support team at 877-737-8430.
Storage On Arrival
Upon receipt, store materials according to the guidance on the accompanying documentation — generally protected from light and moisture, with lyophilized materials kept frozen for long-term storage.
For laboratory research use only. Not for human or veterinary consumption. Materials are shipped to research professionals, laboratories, and institutions.
Shipping Restrictions
No card transactions are allowed for international shipping.
We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance.
Shipping is available within the United States only. International orders are not accepted.
